A motorized lift used as arcade moving equipment.

Questions on the operation and
maintenance of the Track-O

What kind of maintenance is required on this unit?

There are 2 oil points which are accessible from the outside of the unit.

At what frequency should the maintenance
check-up be performed?

Once a year. If the unit has been used in harsh conditions (sand or mud) and dust has penetrated the interior of the cabinet then a standard air jet would be sufficient to remove the dust particles. One point that needs to be noted, the motor and gearbox are all sealed therefore they will not be impacted by the harsh environment.

What are the most basic safety precautions that need to be respected?

We invite you to read the Operation Manual for a detailed list of precautions. The two most important precautions to remember are:

1. The load must always be tightly secured against the Track-O
2. Never allow anyone to stand behind/lower than the Track-O should control
of the load be lost (as a result of not being tightly secured).

Can I power the Track-O with an external generator or power pack?

Absolutely.

Will the wheels be in the way when you climb stairways?

No they will not. Please refer to the Operation Manual for proper positioning.

What is going to happen if I run out of battery power on the stairway?

The Track-O will slowly descend the stairway. You then power the Track-O using an AC extension cord and allow the Track-O to ascend the stairway. Immediately recharge the battery.

What will happen if the Track-O inclination exceeds 40 degrees?

Please note that the Track-O has not been UL approved beyond 40 degrees. You should not try to use the Track-O under these conditions. If you get into this precarious position involuntarily, this is what will happen: If you ordered the Track-O with the inclination warning horn option, you will hear a warning buzzer informing you that the inclination threshold has been exceeded. You will still be able to operate the Track-O. Distance yourself and all bystanders from the Track-O. Remember, next time take appropriate measures so as not to end up in this precarious position.

What is the warranty on the product?

We offer a one year limited warranty. Please click here for details.

Can I do the maintenance of the Track-O myself?

Absolutely, it was designed with standard components. Please refer to the Operations Manual for details on how to maintain your Track-O.

How long will it take Movex Innovation to fix a problem
covered by the initial warranty?

This would depend on the situation. Our service objective is to find a solution to your problem within 4 working hours. Add on the time it takes to ship the part or a temporary Track-O.

What is the support line telephone number?

In North America: 866-533-0376. Outside North America: 819-533-0376.

What is the Customer Service telephone number?

In North America: 866-533-0376. Outside North America: 819-533-0376.

Are there situations where the Track-O should not be used?

The Track-O relies on friction to move. Whenever you place the equipment in an environment where traction is limited, (ie: stairways covered with lubricants, metal stairways with rounded edges), you alter the performance of the Track-O. Use common sense in all situations. When in doubt, try the Track-O without its load. NEVER, EVER allow anyone to stand behind the Track-O at any time.

Where can I find the instruction manual?

The Track-O comes with an Operation Manual upon delivery. Our web site will soon
have a PDF version available as well.